In the wake of the big crash in the digital currency market, investors and traders on the Pennans platform demanded compensation for their losses due to technical issues on the trading platform.
At 2 am UTC on 14 November, the platform was subjected to a modernized scheduler system. These system updates often occur and are routine. Baines soon announced the completion of its maintenance and announced that it would resume trading at 9 am UTC.
Unfortunately, after re-opening trading, twitter tweets on the trading platform tell the trading platform about trading speeches. Where many reported that the platform was logged off without being able to see sales or purchase orders on the platform. Pennes' quick response was that there was a disruption in synchronization and the podium warned people to repeat their requests several times. However, as expected, some have repeated trading orders several times.
To make matters worse, technical problems coincided with the collapse of the market, where $ 20 billion of the market was lost within several hours. Investors and desperate traders tried to convert their digital currencies into stable currencies on the Pennens but they had problems with the system.
The chief executive officer of Pennance, Changping Zhao, apologized on Twitter for technical problems. He announced the solution of the problem and revealed its cause and expressed his intention and his team to take the necessary measures in the future.
However, many were not satisfied with the apology. Especially as many investors and traders lost money and expressed their discontent and blamed the Pennes platform. Consequently, many of them demanded compensation for their losses.
